I served the world’s bitchiest woman yesterday at work….

Customer: I’d like a banana split with French vanilla ice cream, caramel, and whip cream only
Me: ok
C: but I want you to scrape away the top of that French vanilla because there’s chocolate mixed in there
(I look into the ice cream tub and notice that there’s only a smudge of chocolate on the side.)
M: Yes okay I can do that
(I get a banana from the counter)
C: I don’t want that banana. It’s brown
(I understand this because there have been customers who have requested fresher bananas. The way she said it was just so rude. Plus, I would like to add that just because a banana is BRUISED does not mean that it is brown on the inside.)
C: get me another one
(I go to the backroom and bring back a fresher banana)
C: that one’s too green. If I’m gonna be paying five dollars for this I want a good banana
(she looks over the counter and into the backroom)
C: I can see more bananas back there.
M: but all the bananas back there look like this
C: Bring them out here
M: there’s about fifty of them
C: Bring out a few
(I go to the back and bring out a bundle of bananas. She picks the one she wants. I cut the banana and proceed to scoop the ice cream)
C: I want you to scoop away more of the top. It looks like it’s melting
(the ice cream was so not even soft, but I scoop away more of the top and proceed to scoop her ice cream)
C: no no no no no…..i want you to scoop away more of that top layer. I’m allergic to chocolate. I can’t have no chocolate in my ice cream. If you scoop just from the front you should be fine
M: I can do that, but the deeper I go, the more frozen it gets and it gets harder to scoop.
(I scoop the first ball of ice cream)
C: why are the scoops so small?
M: that’s just the way we make sundaes. If I make it any bigger I’d get into trouble with my boss.
(customer gives me an annoyed look and makes a “humph” sound. As I’m scooping the last one she says….)
C: drop that one back in and redo it. There’s chocolate mixed in there
(by now im seriously thinking she has eye problems)

I finally finish her sundae, she pays, and she leaves. As I’m serving the next customer he says, "I’d like two scoop of daquiri ice in a cup. (then smiling) but not that cup, the cup back there."

It was kinda funny to see him making fun of her. He was watching the whole time, felt really bad for me, and ended up giving me a dollar tip. Sweet =D

After I served him I was taking a cake order when one of the guys eating in the store asks me if he could talk to my boss. It turns out he gives her five dollars to give to me as a tip because he was watching the whole fiasco also and he felt really bad for me. He also told my boss that he thought that was the best customer service he’s ever seen. He said he thought that I handled the situation really well, and I was really polite even though the lady was absolutely horrible.

So I served a totally rude woman and ended up getting six dollars in tips from other customers. Woot =D. Plus it made me really happy that the customer talked to my boss about my good customer service. Now she knows im a good worker and all. Cool.

I realized afterwards that while I was serving the lady the entire store was strangely quiet. The place was PACKED full of people but for some reason barely anyone was talking and I could feel a lot of eyes watching us. HAHA.

Picked my sister up from the airport today. We’re spending the day in SF tomorrow. Should be enormous amounts of fun.